Announcements
You are here: Portal Home > Announcements > Chicago Network Consolidation **Completed**
Chicago Network Consolidation **Completed**
After comparing our two Chicago networks over the past 3-4 months we have decided that there are fewer routing issues for our customers with our Servernap network (formerly our backup network). For the sake of our sanity at carrying duplicate Chicago networks, and to make things easier for clients ordering service, we are going to pull all hardware from our Mzima network and place it with the Servernap network. This changeover will take place around June 11th, 2008. Downtime will be minimal as we plan to do this in the early mornings and few, if any clients, should even notice anything except the new server IP they'll receive in their accounts.
Please bear with us during this changeover. Despite this being a relatively simple procedure, Murphy's Law is nasty and inevitable. We are always available via support ticket or #hidef-support on IRC.GameSurge.net for any questions or concerns about your service. If your Chicago IP suddenly stops working around the time of this changeover, check your "My Services" and "Email History" tabs in your WHMCS account to see if there is a new IP for you to use. If not, please do not hesitate to contact our support services for assistance. If you do not yet have a WHMCS account (and some older clients do not), please register for one at https://www.hd-gaming.com/whmcs/register.php. Please then file a support ticket under that account with your Paypal email, account username and IP. We will fill all of your service and payment information into the new system so you up to speed.
That is all for now, I'm going to work on getting this thing to show up on the front page of the Support area so it's not a random link you need to search for.
Joseph Laws
President - Hi-Definition Gaming LLC
06/03/2008 00:00
